Due to the intimate nature of our products, sales are final on all underwear. Clothing items will be accepted for exchange or refund on the condition that the garments are returned unworn and undamaged. Garments smelling of cigarettes will be considered damaged and will be subject to only partial refund. Once we receive the returned item and inspect it for damages, the refund will be issued via the same method of payment used for the purchase. The shipping expense will remain the responsibility of the buyer.
In the unlikely case of a manufacturing defect, send us detailed photos of the defect within 7 days of receiving your order, and we will send you a replacement item at no additional cost. You will not be required to mail back the defective item.
Should there be any issue with your purchase, please let us know as soon as possible. We value your satisfaction with our products and services and will find a way to resolve issues quickly and amicably.
We ship through Canada Post basic service. Some items in our shop are ready to ship within 24 hours (business days only).
̶M̶a̶d̶e̶ ̶t̶o̶ ̶o̶r̶d̶e̶r̶ ̶i̶t̶e̶m̶s̶ ̶t̶a̶k̶e̶ ̶1̶-̶2̶ ̶w̶e̶e̶k̶s̶ ̶b̶e̶f̶o̶r̶e̶ ̶t̶h̶e̶y̶ ̶d̶e̶p̶a̶r̶t̶ ̶f̶r̶o̶m̶ ̶o̶u̶r̶ ̶s̶t̶u̶d̶i̶o̶ ̶u̶n̶l̶e̶s̶s̶ ̶o̶t̶h̶e̶r̶w̶i̶s̶e̶ ̶i̶n̶d̶i̶c̶a̶t̶e̶d̶ ̶i̶n̶ ̶t̶h̶e̶ ̶l̶i̶s̶t̶i̶n̶g̶.̶
Made to order items will currently take 3-4 weeks before they depart from our studio unless otherwise indicated in the listing because Masha is out of the country.
Typical delivery times (basic service):
Hand or machine wash cold on delicate cycle. Hang to dry.