Due to the intimate nature of our products, sales are final on all underwear. Clothing items will be accepted for exchange or refund, excluding shipping, on the condition that the garments are returned unworn and undamaged. Garments smelling of cigarettes will be considered damaged. The return shipping is the responsibility of the buyer. The refund will be issued via the same method of payment used for purchase, once we receive the returned item.
In the unlikely case of a manufacturing defect, send us detailed photos of the defect within 5 days of receiving your order, and we will send you a replacement item at no additional cost. You will not be required to mail back the defective item.
Should there be any other issue with your purchase please let us know as soon as possible. We will find a way to resolve it quickly and amicably.
Shipping on orders over 100$ is FREE for US and Canada!
We ship through Canada Post basic service. Most items in our shop are ready to ship within 24 hours (business days only), unless otherwise indicated. We cannot guarantee how fast the shipping service will deliver your purchase, but we have the following data...
Typical delivery times:
Hand or machine wash cold on delicate cycle. Hang to dry. Do NOT put lace garments in the dryer.