Free shipping on all orders of 100$ or more for US and Canada

Shop Policies

Refunds and Exchanges

Due to the intimate nature of our products, sales are final on all underwear. Clothing items will be accepted for exchange or refund, excluding shipping, on the condition that the garments are returned unworn and undamaged. Garments smelling of cigarettes will be considered damaged. The return shipping is the responsibility of the buyer. The refund will be issued via the same method of payment used for purchase, once we receive the returned item. 

In the unlikely case of a manufacturing defect, send us detailed photos of the defect within 5 days of receiving your order, and we will send you a replacement item at no additional cost. You will not be required to mail back the defective item.

Should there be any other issue with your purchase please let us know as soon as possible. We will find a way to resolve it quickly and amicably.

Shipping

Shipping on orders over 100$ is FREE for US and Canada! 

We ship through Canada Post basic service. Most items in our shop are ready to ship within 24 hours (business days only), unless otherwise indicated. We cannot guarantee how fast the shipping service will deliver your purchase, but we have the following data...

 Typical delivery times:

  • Within Canada: up to 5 business days (except very remote areas) 
  • United States: 5-9 business days
  • International: 2-3 weeks

Addition information:

  • The packaging is discreet and SFW (safe for work), there is no detailed description of what's inside or direct link to who we are.
  • If you need to rush an item, please contact us before purchasing to upgrade the shipping. We guarantee to respond within 12hrs
  • We do not assume any fees that may be incured at customs.
  • If you fail to provide the correct or complete shipping address and your order is returned to us, you will be liable for additional shipping fees.
In an effort to reduce waste, we do not include a printed receipt with your purchase. You can print a receipt from the email invoice for your records. 

Custom orders

We accept custom orders for atypical sizes and cut modification however we cannot guarantee customized fabric that is not already used in any of our designs.  We love to make special creations just for you and welcome these requests.
The creation of your custom item will begin once payment is received in full. 
Please allow up to 2 weeks lead time for custom orders.
Certain exceptions and rush orders are available, but may result in additional costs. 

Cleaning instructions

Hand or machine wash cold on delicate cycle. Hang to dry. Do NOT put lace garments in the dryer.